Warranty Policy

Granwaytruck is an American Heavy-Duty-Truck Parts Manufacturing Expert
Warehouse and inventory in USA & Canada & Mexico, Support Pickup and Shipping.

We offer a one-year warranty. The after-sales process is as follows: 

To protect your rights and enjoy better after-sales service, please refer to the Granway Truck Parts after-sales rules.

I. After-sales Policy

1. Verify first, then install
1) After receiving the product, please open the box and inspect it to verify whether the product model, specifications, appearance, etc. are consistent with the order. Confirm that there are no errors before proceeding with the installation and testing;
2) Once the product has completed the installation and testing, it is considered to be correct and intact;
3) If the product does not match the original order: Please submit an application within 30 days after receiving the product.
2. Quality Issues
1) If there are any problems with the product, such as inability to use normally after installation and testing, please contact our after-sales customer service immediately.
2) For quality issues of the product, please submit an application within 30 days after receiving the goods (based on the time of logistics receipt).
3. Customer Reasons
Due to customer reasons (such as incorrect order, over-ordering, not liking the product, etc.), the return and exchange requests are not supported. The related order losses will be borne by the distributor.

II. After-sales Process

1. After-sales Photos
Please provide 3-5 clear photos, including the following contents:
1) Close-up of the damaged part of the product (clearly showing the damage details);
2) The overall view of the product (can reflect the model/identifier to confirm our product);
3) The original packaging of the product (confirm whether the damage is caused by the logistics reason).
2. Vehicle Information
Please inform the customer of the specific brand, model, and production year of the vehicle to facilitate the engineer's verification of whether the model is compatible.
3. Solutions
After receiving your feedback, we will notify the engineer and provide solutions:
1) If the product is damaged, we will replace it or re-send it to you;
2) If the product needs to be returned, the original order will be refunded after the warehouse confirms receiving the goods;
3) If the product does not need to be returned, the original order will be refunded.

Due to the extremely high requirements for compatibility of auto parts products, please ensure that the model, year, quantity, etc. are checked carefully before placing the order. Ensure accuracy to avoid affecting your use and after-sales rights and interests!!!

@@@ Note: More information about your Company ( Name/Add/Cont/ Other) will help us make better Service.
Any information needed, Just contact us ! Have a good day !