Refund policy

Return Policy

1. Return Time Limit: Normaly, Products purchased over 30 days ago will not be accepted for return.
2. Non-Returnable Items: Special orders and custom parts are ineligible for return and exchange.
3. Return Procedure: Customer returns must provide the order number and a clear photo of the product defect. 
4. Return confirmation email: Returns cannot be arranged until a return confirmation email is received from our customer service.
5. Cancellation of Unshipped Orders: 5% will be charged if requests cancellation, the remaining 95% will be refunded according to the original payment method.
6. Cancellation of shipped and undelivered orders: 10% will be charged if requests cancellation, the remaining 90% will be returned according to the original payment method( After we confirm the receipt of the package and checks it correctly )

Instructions for Returning

1. If you encounter any issues during the shopping process, please contact us immediately via email granwaytruck@gmail.com. 
2. If your product is damaged upon receipt, do not immediately start the return process. Returning a damaged product may lead to the inability to obtain a full refund. In this case, please check the warranty policy and contact us in time.
3. We have no intention of causing any inconvenience or withholding your funds. 
4. For all return requests, the following procedures must be adhered to:
1) Contact our customer service email granwaytruck@gmail.com in advance to provide the order number and clear photos of the product defect.
2) Customers need to pack the product carefully and guarantee that the item is 100% complete in its original packaging, all parts are included in the package.
3) After receiving the order number and clear photos , we will provide the detailed address for package return. Please note customers are accountable for all shipping costs for returned packages if not the reason by Granwaytruck.
4) After we receives and inspect the package, refund will be returned according to the original payment method within 3-5 working days.

Do not return to Granwaytruck without prior authorization.
We recommend that you can take out insurance for returned packages, as Granwaytruck is not responsible for the lost or damaged during the return.